Korean phrases for hotels and accommodation

Confirm the reservation before handing over documents

Show the booking confirmation and state the lead guest's name, arrival date, number of nights, number of guests and room type. Ask staff to identify one mismatch at a time. Do not send a passport image or card details to an unverified message account merely because it uses the property's name.

If a platform says confirmed but the front desk cannot find the booking, contact the platform through the original app or official site while the property checks its own system. Ask both sides to put the proposed room, price or refund solution in writing before accepting a replacement.

• 예약 확인 부탁드립니다 — ye-yak hwa-gin bu-tak-deu-rim-ni-da — Please check my reservation.
• 예약자 이름은 ___입니다 — ye-yak-ja i-reu-meun ___im-ni-da — The reservation name is ___.
• 예약 번호는 ___입니다 — ye-yak beon-ho-neun ___im-ni-da — The reservation number is ___.
• 오늘부터 ___박이에요 — o-neul-bu-teo ___ba-gi-e-yo — It is for ___ night(s) from today.
• ___명으로 예약했어요 — ___myeong-eu-ro ye-yak-hae-sseo-yo — I booked for ___ guest(s).
• 예약한 객실 종류를 확인해 주세요 — ye-yak-han gaek-sil jong-nyu-reul hwa-gin-hae ju-se-yo — Please confirm the booked room type.
• 이미 결제했어요 — i-mi gyeol-je-hae-sseo-yo — I already paid.
• 예약이 없다고 나오나요? — ye-ya-gi eop-tta-go na-o-na-yo? — Does it show that there is no reservation?

Protect a late or self-service arrival

Ask about the property's actual final check-in time before travel. A listed reception closing time, self-check-in option or message response does not automatically protect a late arrival or no-show booking. Tell the property the expected local arrival time and transport delay through the booking channel that preserves a record.

For an unmanned stay, confirm the building entrance, unit, check-in terminal and identity-verification method separately. Keep access instructions private, verify a changed bank account or door code through the official property contact, and never publish the code in a review or public question.

• 체크인 시간이 몇 시예요? — che-keu-in si-ga-ni myeot si-ye-yo? — What time is check-in?
• 늦게 도착할 예정이에요 — neut-kke do-cha-kal ye-jeong-i-e-yo — I expect to arrive late.
• 자정 이후에 도착해요 — ja-jeong i-hu-e do-cha-kae-yo — I will arrive after midnight.
• 늦은 체크인이 가능한가요? — neu-jeun che-keu-i-ni ga-neung-han-ga-yo? — Is late check-in possible?
• 프런트가 24시간 운영되나요? — peu-reon-teu-ga i-sip-sa-si-gan un-yeong-doe-na-yo? — Is the front desk open 24 hours?
• 셀프 체크인 안내를 보내주세요 — sel-peu che-keu-in an-nae-reul bo-nae-ju-se-yo — Please send the self-check-in instructions.
• 도착 시간을 예약에 기록해 주세요 — do-chak si-ga-neul ye-ya-ge gi-ro-kae ju-se-yo — Please add my arrival time to the reservation.
• 공식 메시지로 다시 보내주세요 — gong-sik me-si-ji-ro da-si bo-nae-ju-se-yo — Please send it again through the official message channel.

Confirm the complete price, deposit and card hold

Ask whether the quoted amount includes every night, guest, tax and required fee. Separate a refundable security deposit or temporary card authorization from a completed room charge. The front desk should explain the amount and process, while the card issuer controls when a released authorization disappears from the account.

Read the currency and amount before approving the terminal. Request a receipt for the room payment and any deposit, and do not disclose a PIN, one-time password or full card image to resolve a payment issue.

• 총 금액이 얼마예요? — chong geu-mae-gi eol-ma-ye-yo? — What is the total amount?
• 추가 요금이 있어요? — chu-ga yo-geu-mi i-sseo-yo? — Is there an extra charge?
• 세금과 필수 요금이 포함됐어요? — se-geum-gwa pil-su yo-geu-mi po-ham-dwae-sseo-yo? — Are tax and required fees included?
• 보증금이 얼마예요? — bo-jeung-geu-mi eol-ma-ye-yo? — How much is the deposit?
• 결제인가요, 카드 승인인가요? — gyeol-je-in-ga-yo, ka-deu seung-in-in-ga-yo? — Is this a charge or a card authorization?
• 보증금 반환 절차를 알려주세요 — bo-jeung-geum ban-hwan jeol-cha-reul al-lyeo-ju-se-yo — Please explain the deposit return process.
• 한국 원화로 결제해 주세요 — han-guk won-hwa-ro gyeol-je-hae ju-se-yo — Please charge me in Korean won.
• 보증금 영수증도 주세요 — bo-jeung-geum yeong-su-jeung-do ju-se-yo — Please give me a deposit receipt too.

Check the room before settling in

Compare the room with the confirmed type, bed arrangement, smoking status and accessibility request before unpacking. Photograph an existing stain or damage for the property record without capturing other guests or staff. Report it promptly rather than relying on a checkout explanation.

A request is not proof that a feature was guaranteed. Show the written confirmation when a non-smoking room, accessible route, cot, adjoining room or specific bed configuration was a booked condition.

• 예약한 객실과 달라요 — ye-yak-han gaek-si-rgwa dal-la-yo — This is different from the room I booked.
• 침대 종류가 달라요 — chim-dae jong-nyu-ga dal-la-yo — The bed type is different.
• 금연 객실로 예약했어요 — geum-yeon gaek-sil-lo ye-yak-hae-sseo-yo — I booked a non-smoking room.
• 방에 기존 손상이 있어요 — bang-e gi-jon son-sang-i i-sseo-yo — There is existing damage in the room.
• 이 내용을 기록해 주세요 — i nae-yong-eul gi-ro-kae ju-se-yo — Please record this.
• 접근 가능한 객실을 확인해 주세요 — jeop-geun ga-neung-han gaek-si-reul hwa-gin-hae ju-se-yo — Please confirm the accessible room.
• 다른 방을 확인해 주실 수 있어요? — da-reun bang-eul hwa-gin-hae ju-sil su i-sseo-yo? — Could you check another room?
• 예약 확인서에 적혀 있어요 — ye-yak hwa-gin-seo-e jeo-kyeo i-sseo-yo — It is written in the booking confirmation.

Report a room problem with the remedy you need

State the exact problem, when it began and whether staff may enter. Ask for inspection, repair, replacement or a room-change option rather than assuming one remedy is automatic. Keep the message and staff response when the issue affects safety, sleep or the value of the stay.

For smoke, fire, a gas smell, violence, serious illness or another immediate threat, leave the danger area and call 112 or 119 as appropriate. Do not wait in a booking-platform chat or attempt a repair yourself.

• 온수가 안 나와요 — on-su-ga an na-wa-yo — There is no hot water.
• 난방이 안 돼요 — nan-bang-i an dwae-yo — The heating is not working.
• 에어컨이 안 돼요 — e-eo-keo-ni an dwae-yo — The air conditioner is not working.
• 인터넷이 안 돼요 — in-teo-ne-si an dwae-yo — The internet is not working.
• 소음이 너무 커요 — so-eu-mi neo-mu keo-yo — The noise is too loud.
• 방에서 담배 냄새가 나요 — bang-e-seo dam-bae naem-sae-ga na-yo — The room smells of cigarette smoke.
• 직접 확인해 주세요 — jik-jeop hwa-gin-hae ju-se-yo — Please inspect it.
• 수리나 객실 변경이 가능한가요? — su-ri-na gaek-sil byeon-gyeong-i ga-neung-han-ga-yo? — Is repair or a room change possible?

Control housekeeping, amenities and entry

Ask what is included before requesting towels, water, toiletries, laundry, cleaning or a late room service. Daily housekeeping and disposable amenities are not identical across hotels, hostels, guesthouses, residences and vacation rentals, and some requests carry a fee.

Use the property's do-not-disturb control but also tell reception when entry must be avoided for a specific period. Never leave a passport, cash, medication or irreplaceable device exposed because a sign does not create guaranteed security.

• 객실 청소는 언제 해요? — gaek-sil cheong-so-neun eon-je hae-yo? — When is the room cleaned?
• 오늘은 청소하지 말아 주세요 — o-neu-reun cheong-so-ha-ji ma-ra ju-se-yo — Please do not clean the room today.
• 지금 방에 들어오지 말아 주세요 — ji-geum bang-e deu-reo-o-ji ma-ra ju-se-yo — Please do not enter the room now.
• 수건을 더 받을 수 있어요? — su-geo-neul deo ba-deul su i-sseo-yo? — May I have more towels?
• 추가 비용이 있어요? — chu-ga bi-yong-i i-sseo-yo? — Is there an extra cost?
• 세탁실이 어디예요? — se-tak-si-ri eo-di-ye-yo? — Where is the laundry room?
• 와이파이 이름과 비밀번호를 알려주세요 — wa-i-pa-i i-reum-gwa bi-mil-beon-ho-reul al-lyeo-ju-se-yo — Please tell me the Wi-Fi name and password.
• 직원이 들어오기 전에 연락해 주세요 — ji-gwo-ni deu-reo-o-gi jeo-ne yeol-la-kae ju-se-yo — Please contact me before staff enter.

Confirm breakfast, visitors, parking and shared rules

Ask for the place, service hours, last entry and whether breakfast is included for every registered guest. Confirm visitor, kitchen, quiet-hour, curfew, shoe, waste and parking rules rather than extending hotel assumptions to a hostel, hanok, pension or shared accommodation.

Adding a guest, child, bed, breakfast or parking can change the legal occupancy or price. Register people as required and request the new total in writing before accepting the change.

• 조식이 포함돼 있어요? — jo-si-gi po-ham-dwae i-sseo-yo? — Is breakfast included?
• 조식은 어디에서 먹어요? — jo-si-geun eo-di-e-seo meo-geo-yo? — Where is breakfast served?
• 조식 시간이 몇 시까지예요? — jo-sik si-ga-ni myeot si-kka-ji-ye-yo? — Until what time is breakfast?
• 마지막 입장 시간이 있어요? — ma-ji-mak ip-jang si-ga-ni i-sseo-yo? — Is there a last entry time?
• 방문객 규정이 어떻게 돼요? — bang-mun-gaek gyu-jeong-i eo-tteo-ke dwae-yo? — What is the visitor policy?
• 조용히 해야 하는 시간이 언제예요? — jo-yong-hi hae-ya ha-neun si-ga-ni eon-je-ye-yo? — When are quiet hours?
• 주차가 포함돼 있어요? — ju-cha-ga po-ham-dwae i-sseo-yo? — Is parking included?
• 인원을 추가하면 총 얼마예요? — in-wo-neul chu-ga-ha-myeon chong eol-ma-ye-yo? — What is the total if I add a guest?

Store luggage with a clear handover record

Ask whether registered guests can leave luggage before check-in or after checkout, during which hours, and whether the area is staffed or locked. Obtain a claim ticket or written count and photograph the bags for identification without showing passport or address labels publicly.

Keep passports, payment cards, medicine, electronics, keys and irreplaceable items with you. Hotel storage is a useful option, not a universal guarantee of acceptance, access time, insurance or compensation.

• 체크인 전에 짐을 맡길 수 있어요? — che-keu-in jeo-ne ji-meul mat-kkil su i-sseo-yo? — Can I leave luggage before check-in?
• 체크아웃 후에도 짐을 맡길 수 있어요? — che-keu-a-ut hu-e-do ji-meul mat-kkil su i-sseo-yo? — Can I leave luggage after checkout?
• 몇 시까지 찾으러 와야 해요? — myeot si-kka-ji cha-jeu-reo wa-ya hae-yo? — By what time must I collect it?
• 가방은 모두 ___개예요 — ga-bang-eun mo-du ___gae-ye-yo — There are ___ bags in total.
• 보관표를 주세요 — bo-gwan-pyo-reul ju-se-yo — Please give me a claim ticket.
• 귀중품은 따로 가지고 갈게요 — gwi-jung-pu-meun tta-ro ga-ji-go gal-ge-yo — I will keep valuables with me.
• 보관 장소가 잠겨 있나요? — bo-gwan jang-so-ga jam-gyeo in-na-yo? — Is the storage area locked?
• 짐 찾는 곳이 어디예요? — jim chan-neun go-si eo-di-ye-yo? — Where do I collect the luggage?

Close the stay with a checked bill

Ask for the checkout deadline and a late-checkout price before assuming an extension. Review room rate, deposit, minibar, breakfast, parking, laundry, damage and other lines separately. If something is disputed, identify the exact line and ask staff to record the case rather than signing an unclear total.

Keep the final receipt and any deposit-release or cancellation record until card transactions settle. When a platform collected the room price and the property collected extras, obtain records from both parties.

• 체크아웃은 몇 시까지예요? — che-keu-a-u-seun myeot si-kka-ji-ye-yo? — What time is checkout?
• 늦은 체크아웃이 가능한가요? — neu-jeun che-keu-a-u-si ga-neung-han-ga-yo? — Is late checkout possible?
• 늦은 체크아웃 비용이 얼마예요? — neu-jeun che-keu-a-ut bi-yong-i eol-ma-ye-yo? — How much is late checkout?
• 최종 내역을 보여주세요 — choe-jong nae-yeo-geul bo-yeo-ju-se-yo — Please show me the final statement.
• 이 요금이 무엇인지 설명해 주세요 — i yo-geu-mi mu-eo-sin-ji seol-myeong-hae ju-se-yo — Please explain this charge.
• 사용하지 않았어요 — sa-yong-ha-ji a-na-sseo-yo — I did not use this.
• 보증금 처리를 확인해 주세요 — bo-jeung-geum cheo-ri-reul hwa-gin-hae ju-se-yo — Please confirm the deposit handling.
• 영수증을 이메일로 보내주세요 — yeong-su-jeung-eul i-me-il-lo bo-nae-ju-se-yo — Please email me the receipt.

Escalate a booking or refund problem in order

First ask the property to state its decision and evidence in the official message channel. Then contact the booking platform using the same reservation number, booked conditions, photographs and time-stamped communication. Do not cancel, rebook or leave until you understand whether that action changes the refund position, unless remaining creates a safety risk.

For non-emergency travel interpretation or a tourism complaint, Korea Tourism Organization's 1330 service can direct visitors to current support. Consumer remedies depend on the contract, seller, platform, timing and evidence; this phrase guide does not promise a refund. Call 112 or 119 first when safety or health is immediately threatened.

• 결정 내용을 서면으로 보내주세요 — gyeol-jeong nae-yong-eul seo-myeon-eu-ro bo-nae-ju-se-yo — Please send the decision in writing.
• 예약 조건과 설명이 달라요 — ye-yak jo-geon-gwa seol-myeong-i dal-la-yo — This differs from the booked terms and description.
• 취소 요청 시간을 기록해 주세요 — chwi-so yo-cheong si-ga-neul gi-ro-kae ju-se-yo — Please record the time of my cancellation request.
• 예약 플랫폼에도 확인할게요 — ye-yak peul-laet-po-me-do hwa-gin-hal-ge-yo — I will also check with the booking platform.
• 환불 가능 여부와 금액을 알려주세요 — hwan-bul ga-neung yeo-bu-wa geu-mae-geul al-lyeo-ju-se-yo — Please tell me whether a refund is possible and the amount.
• 접수 번호를 알려주세요 — jeop-su beon-ho-reul al-lyeo-ju-se-yo — Please give me the case number.
• 여행 통역 도움이 필요해요 — yeo-haeng tong-yeok do-u-mi pi-ryo-hae-yo — I need travel interpretation help.
• 긴급 상황이라 112/119에 연락할게요 — gin-geup sang-hwang-i-ra il-il-i/il-il-gu-e yeol-la-kal-ge-yo — This is an emergency, so I will call 112/119.

Save two offline show-the-screen cards

For arrival, save: 예약자 이름은 ___이고 예약 번호는 ___입니다. 오늘 ___시에 도착할 예정입니다. 늦은 체크인 방법과 추가 요금이 있는지 공식 메시지로 알려주세요. It gives the booking identity and expected arrival time, then asks for the late-check-in method and any fee through the official channel.

For a room or billing problem, save: 예약 확인서와 다른 점은 ___입니다. 지금 확인해 주시고 가능한 해결 방법과 최종 요금을 서면으로 알려주세요. It names the mismatch and asks for inspection, available remedies and the final price in writing. Show only the necessary line; cover passport number, card number, door code and other private data.

• Keep the property name, Korean address and official phone number offline.
• Screenshot the booked room, occupancy, included items and cancellation terms.
• Do not expose the full confirmation QR or door code on a public screen.
• Use the emergency phrase guide when immediate police, fire, rescue or medical help is required.

Official sources to re-check

• National Institute of Korean Language — Korean-English Learners' Dictionary
• Korea Consumer Agency — 2026 online accommodation booking alert
• Visit Korea — 1330 Travel Helpline and Complaint Center
• Visit Korea — disaster safety services for international visitors